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Online orders placed Monday-Friday before 12 pm are sent that same day. Our warehouse does not ship on Saturdays and Sundays. If you need additional information please contact Roark Customer Service at hello@au.roark.com. Our business hours are Monday – Friday from 9am-5pm AEST.
All Roark.com orders are shipped from Melbourne, Victoria, Australia.
Standard Shipping & Free Shipping orders ship with Australia Post Parcel Post service. Delivery time is 2-5 business days within Victoria and 2-5 business days Interstate.
Express Post is the fastest way to ship. Usually next day in capital cities and metropolitan areas. Allow an extra day in regional areas and West Oz.
New Zealand orders ship with Autralia Post International Standard service, delivery time is approx 7 days.
If you need additional information please contact Roark Customer Service at hello@au.roark.com. Our business hours are Monday – Friday from 9am-5pm AEST.
Yes, when you spend AUD$200 or more, we will pay for the cost of shipping.
You will receive a shipping confirmation email as soon as your package leaves our warehouse. It will contain information to track your order. If it has been a few days since you placed your order and you have not received shipping confirmation, please contact Roark Customer Service at hello@au.roark.com. Our business hours are Monday – Friday from 7am-5pm AEST.
Yes we do.
Start by checking with surrounding houses or buildings to be sure that your item was not delivered to a neighbour. If you are unable to locate it, please contact Roark Customer Service at hello@au.roark.com. Our business hours are Monday – Friday from 7am-5pm AEST
All sales are final for international orders. We do not offer returns or exchanges. We ship to Australia and New Zealand only from our Australia warehouse, for orders outside AU / NZ please visit the ROARK international site: https://roark.com/
Any customs related import duties and taxes are the responsibility of the customer. These are not calculated or collected by Roark Australia.
Only one offer may be redeemed at a time. NO TWO OFFERS OR PROMO CODES MAY BE COMBINED.
Once an order is submitted, you cannot make changes. This includes size changes, shipping information and promotional codes. Please contact us as soon as possible so we can stop the order from shipping to you. For assistance please contact Roark Customer Service at hello@au.roark.com. Our business hours are Monday – Friday from 7am-5pm AEST.
Roark has a 30-day Return Policy for au.roark.com website purchases and is committed to customer satisfaction. If you are unhappy with any product*, for any reason, simply return it to us within 30 days, in the condition that you received it and we will happily provide a refund, exchange or store credit.
How to return
To return any items from your order simply click here to book your return request before sending anything back. Our team will assess your request and if approved we will provide a pre-filled return shipping label for you to use.
Return cost
We charge AUD$9.99 for approved returns. This applies to:
For faulty goods or warranty claims, returns are free.
*Products in our 'Past Jouneys' sale collection are final sale and not eliigible for return.
More info?
You can chat with us online, click the Need Help? on our homepage.
Alternatively you can email us at hello@au.roark.com
We'll reply via within 48 hours (Mon- Fri).
Returns & refunds will be processed within 3-5 business days of arrival, and an email confirmation will be sent.
Sorry, but we only accept returns on product that was purchased through au.roark.com.
We stand behind all the products we make. Our Boatman Boardshort is warranted against defects in materials and craftsmanship for as long as you own the item and we will repair or replace the product free of charge per our standard return procedures. Our lifetime warranty does not extend to normal wear and tear, damage caused by misuse, alterations, fading, improper care, abuse or other circumstances which, in our sole discretion, violate the warranty. There is no need or requirement to register your warranty with Roark Revival. For any warranty issues, please contact hello@au.roark.com, providing photos of the product.
Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information.
Please see our Privacy Policy page.
You can view your orders online and check on their status by logging into your account.
If an item that you ordered is not on the invoice that is received with your delivery, this means the item has gone out of stock. Our goal is to fill every order placed as quickly as possible. However, inventory is subject to change and any unavailable item will be canceled. We do not backorder any items and you will only be charged for the product that has been shipped to you.
You can update all your account info by logging into your account
