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As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including information from the following sources:
Cookies Information: When you visit the Website, we may send one or more cookies - small files that a website transfers to your computer’s hard drive through your web browser (if you allow) that enables the site to recognise your browser and track information about your visit. For example, we use cookies to track the items in your Shopping Cart. They are also used to help us understand your preferences based on your Website activity, which enables us to provide you with improved service. A cookie does not collect personal information about you. We may use both session cookies and persistent cookies. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the Website. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser.
Roark Australia may also collect your email address via cookies and pixels on the Website through the use of trusted third-party partners. These partners may also combine your email information with other information they have access to such as mailing address so that we may serve relevant marketing offers to you via email and direct mail. If you do not want us to collect information about you, please contacting Customer Service at 0466 455 437.
You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, if you turn cookies off, you won’t have access to many features that make your Website experience more efficient and some of our services will not function properly. You can still place orders over the telephone by contacting Customer Service at 0466 455 437.
Log File Information: Log file information is automatically reported by your browser each time you access a web page. When you view our Website, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information.
Clear Gifs Information: When you access the Website, we may employ clear gifs (also known as web beacons), which are used to track the online usage patterns of our users anonymously. No personally identifiable information is collected using these clear gifs. In addition, we may also use clear gifs in HTML-based emails or newsletters sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make the Website better for our users.
Flash Cookies: Certain features of our Website my use local stored objects (of Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are managed by the same browser setters as are used for browser cookies. The information we collect automatically helps us to improve our Website and to deliver a better and more personalised service, including by enabling us to:
Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customise our Website according to your individual interests.
Speed up your searches.
Recognise you when you return to our Website.
To present our Website and its contents to you.
To provide you with information, products or services that you request from us.
To quickly and securely process transactions.
To notify you about changes to our Website or any products or services we offer or provide through it.
To administer contests, promotions, surveys or other site features.
To allow us to better service you in responding to your customer service requests.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To fulfil any other purposes for which you have provided the information, that we have described when the information is collected, or for which you have provided your consent.
Except as otherwise described in this Privacy Policy, we will not disclose personal information to any outside parties unless required to do so by law or court order or if we believe that such action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our Website or our products and promotions; and (c) to exercise or protect the rights, property, or personal safety of the Company, its employees, agents or assigns, or others.
The term “outside parties” does not include, and we may disclose personal information to, our subsidiaries and affiliates, contractors, service providers, and other third parties we use in operating our Website, conducting Roark Australia’s business, or servicing you, so long as those parties agree to keep this information confidential.
In the future, we may buy or sell assets or business offerings from third parties. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or dissolution. We do not rent or sell your e-mail address for marketing or sales purposes. We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law.
We may make your name and postal address available to other direct marketing companies who may have offers of interest to you. If do not wish to receive such mailings, or if you would like to opt-out of Roark Australia’s discretionary e-mails or catalogs, please email our customer service team at info@au.roark.com with subject “unsubscribe”.
We may disclose aggregated or otherwise non-personally identifiable information without restriction, including to other parties for marketing, advertising, or other uses.
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to our systems, and are required to keep the information confidential. When you place orders or access your personal information, we use a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
If you do not want us to share your personal information with unaffiliated or non-agent outside parties for direct marketing purposes, you may modify your e-mail subscriptions or opt-out. To modify your e-mail subscriptions or opt-out of receiving Roark Revival e-mail (other than required service emails or communications required by law) please let us know by emailing us at info@au.roark.com and simply ask us to remove your company, name or account from our email list.
Please note that due to email production schedules you may receive any emails already in production.
We do not respond to Do Not Track signals at this time.
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. Please check back periodically for updates to this policy. This policy was last modified on May 27, 2020.
If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at info@au.roark.com or send mail to:
MLTI PTY LTD13-15 Cania PlaceYandinaQLD 4561 Australia
PHONE : 0466 455 437 ABN : 90 625 255 807
VIP Program